Shipping policy

Thank you for shopping with Lola Jewelry 🤍 We are a proud Canadian-owned small business committed to delivering your order safely and efficiently.

 

Shipping Locations

We currently ship across Canada and USA.

 

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been shipped.

Shipping Rates

We offer:

Standard Shipping – $5 CAD

Delivery times typically range between 2–8 business days, depending on your location within Canada.

Shipping costs are calculated at checkout and are non-refundable.

Shipping Methods

Orders are shipped via trusted Canadian carriers such as Canada Post or other reliable couriers.

Tracking information will be provided if applicable to your selected shipping method.

Address Accuracy

Please ensure your shipping address is correct at checkout. Lola Jewelry is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to carrier issues, weather conditions, or high shipping volumes. Once an order has been shipped, we are not responsible for carrier delays.

Lost or Damaged Packages

If your package arrives damaged or has not been received within a reasonable time frame, please contact us at:

hello@lolajewelry.ca

We will work with the shipping carrier to help resolve the issue.

Questions?

If you have any questions regarding shipping, please contact us at:

hello@lolajewelry.ca

Thank you for supporting our mom-owned Canadian business 💕